Privacy Policy This Privacy Policy describes TrustSafe LLC®’s approach to Privacy and provides information about how TrustSafe LLC® collects, uses, processes, and discloses personal information. If you have questions about this Privacy Policy or would like to exercise any of your privacy rights you may contact us at (623) 226-7335 or email us at info@trustsafe.us.   What This Privacy Policy Covers This Privacy Policy describes how TrustSafe LLC®.com, uses personal information in connection with products, information and services sold by TrustSafe LLC®, our apps, and the use of the TrustSafellc.com website unless otherwise listed below. Activities not covered by this Privacy Policy are: Personal information that may be collected or used by other businesses when you click on third-party links found on our website or use social media widgets that we provide.  You can refer to the privacy policy of third-party websites and services for information about their privacy practices. Personal information collected and used in connection with TrustSafe LLC®’s employment activities, including activities related to jobs advertised on the career page. TrustSafe LLC®’s Approach to Privacy     TrustSafe LLC® takes your privacy seriously and is mindful of potential concerns about how we use the personal information we collect from and about you.  In addition to this Privacy Policy, we have internal policies and practices designed to keep your personal information secure and to ensure that information about you is only used consistent with this Privacy Policy.  We apply principles of Privacy-by-Design and have privacy and security teams that are committed to ensuring that your personal information is safe and handled properly. The Personal Information We Collect In this section of the Privacy Policy, we explain the types of personal information we may collect.  The specific information that we may collect about you depends on the type of interaction and the types of products considered or purchased. TrustSafe LLC® potentially collects the following categories of personal information: Identifiers: Examples of the types of identifiers that TrustSafe LLC® may collect include real names, nicknames, signatures, postal addresses, online identifiers, Internet Protocol addresses, email addresses, and account informaiton. Sensitive Information: Examples of the types of sensitive information that TrustSafe LLC® may collect includes dates of birth, driver’s license &/or state identification data, dates of death, and usernames & passwords for accounts connected to TrustSafe LLC®.com. Characteristics protected under some laws: Examples of the types of characteristics that TrustSafe LLC® may collect include age, citizenship, family and lineage.  TrustSafe LLC® does not use this type of information to analyze your health, sex, gender identity, or sexual orientation. Commercial information: Examples of the types of commercial information that TrustSafe LLC® may collect includes records of business and other property owned, products or services purchased, obtained, or considered from TrustSafe LLC® or our partners, and other purchasing or consuming histories or tendencies. Internet information: Examples of the types of internet activity information that TrustSafe LLC® may collect includes browsing history, search history, information about the device used to access our website or applications, and information regarding your interaction with websites, applications, or advertisements.  We may also collect information from visitors to our website, such as browser settings, operating systems, referring/exit pages, and clickstream data.  When we send you an email, TrustSafe LLC® may also collect information, including about how you interact with that email. Geolocation information:  TrustSafe LLC® may collect information about where you reside, do business, or are otherwise located.  We may also offer services that rely on precise geolocation tracking, such as mileage tracking services. Audio and visual information: TrustSafe LLC® may make audio recordings of telephone calls.  We may make visual recordings if you agree that we may videotape or photograph you during your communication with TrustSafe LLC® employees/agents.  We may also collect visual images of you in connection with legal requirements, security purposes, or when required for providing certain products. Professional and employment-related information: Examples of the types of professional and employment-related information TrustSafe LLC® may collect includes information about professional status and affiliations. Other types of information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, insurance policy number, financial information including bank account, credit card, and debit card numbers, and medical/health information.  This also includes additional information provided to TrustSafe LLC® directly by you, such as contained in documentation uploaded by you to your personal account. Where We Collect Personal Information     In this section of the Privacy Policy, we explain where and how we collect personal information. Customers: Much of the personal information that TrustSafe LLC® collects comes directly or indirectly from our customers and prospective customers.  Information that is collected directly from you is information that you provide when you complete online data fields, upload a document, use a chat feature, or speak to us on the phone.  We may also collect information indirectly about you when you interact with our website, using cookies and other tracking technologies. Related Parties & Professionals (including attorneys and Tax Experts): We may collect information about you from someone you know.  For example, attorney’s and/or employee thereof may provide information about you on your behalf pursuant to your professional and/or retained relationship.  We may also receive information about you from other professionals with whom you may have contracted to use our products and services. TrustSafe LLC® does not intend to collect any information from attorneys where the collection would result in a waiver of the attorney-client privilege.  With your consent, and as described in our Privacy Policy we may also receive information about you from others. Business Partners: We may receive information about you from our Business Partners.  As used in this Privacy Policy, Business Partners means entities that TrustSafe LLC® has contracted with to engage in cross-promotional or product integration activities.  An example of the type of information that we may receive from our business partners is information about products/services you purchased from them. Affiliates and Subsidiaries: We may receive information about you from our affiliates and subsidiaries.  For example, if we acquire an ownership interest and/or affiliation in another company/businesss/firm, we may receive information about you as part of that acquisition if you have previously done business with them. Publicly/Commercially Available Information: We may collect information about you from publicly available sources of information, including government records, social media sites, and other commercially available sources of personal information.  Examples of the type of information we may collect from publicly available sources are whether you have recently expressed interest in purchasing a product that TrustSafe LLC® sells. How We Use the Personal Information We Collect In this section of the Privacy Policy, we explain our commercial and business purposes for collecting information.  TrustSafe LLC® uses the information that it collects for the purposes listed below.  We use technology, including automated processing, AI, and human review to accomplish these purposes.  We may also combine information that we have collected from multiple sources. If we decide to use the personal information we have collected for additional purposes that are inconsistent with what is described below, we will let you know of our plans and give you information about your legal rights regarding your personal information. Providing Products and Services: We use personal information to provide and support our products and services.  Examples of these uses include delivering information and/or documents purchased by customers, administering the TrustSafe LLC® website, and displaying content based on customer preferences. Security: We use personal information to ensure we maintain appropriate security over computer networks and our physical facilities, as well as detecting fraud or other suspicious activities. Marketing and Advertising: We use personal information for marketing to current and prospective customers.  More information about how you can control the use of your personal information for marketing purposes can be found in the sections “TrustSafe LLC®’s Use of Cookies and Similar Technology. Product Development: We use personal information for product development, including improving our existing offerings and developing new products and services, including machine learning or Artificial Intelligence ("AI") technologies.   Analytics: We use personal information for various types of analytics.  For example, TrustSafe LLC® uses personal information to analyze how visitors arrive at and interact with our website, and to gain insight into the types of customers that may be interested in our products and services.  We may also use the information to develop inferences from the information we collect regarding customer preferences, characteristics, predispositions, behaviors, and attitudes. Operational Purposes: We use personal information for operational purposes, and the operational purposes of our service providers, business partners, affiliates, and subsidiaries.  For instance, TrustSafe LLC® may use the information to maintain our website and other infrastructure, training, quality assurance, for conducting surveys, to promote our brand, and to use in connection with our relationships with service providers and business partners. Financial Reporting: We use personal information in connection with various types of financial reporting and other similar internal uses.  Examples of the types of financial reporting that TrustSafe LLC® may use in connection with internal budgets and projections, compensation calculations, and public reporting. Meeting Legal Requirements: We use personal information to meet our legal obligations, such as performing customer due diligence, maintaining records as uploaded by our customers, or responding to subpoenas and/or court orders legally seeking information. Business Transfers: If TrustSafe LLC® undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including information related to customers in connection with the transaction or in contemplation of the transaction (such as conducting due diligence).  If such an event occurs, your information may be treated like any other TrustSafe LLC® asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy.  In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  How We Disclose Personal Information In this section of the Privacy Policy, we explain to whom we disclose personal information and under what circumstances we may make a disclosure. Service Providers: We may share personal information with our service providers who assist us with running our business.  These companies are not authorized to use the information we share with them for any purpose other than providing services to TrustSafe LLC® or to you. Businesses Providing Services: TrustSafe LLC® may disclose personal information with other businesses in order to provide you with products and services that you have purchased from TrustSafe LLC®.  Personal information disclosed to other businesses will be subject to those third parties’ privacy practices.  For instance, we may use FedEx, the United States Postal Service, or other shipping providers when necessary to deliver physical products you have purchased.  Similarly, we may use various payment platforms such as  WorldPay, Adyen, or Stripe for purposes of processing payments or providing identity verification services.  In doing so, these companies may collect and process personal information for their own uses, including improving its services and for fraud detection and prevention. Professionals (including attorneys, Tax and Financial Experts): We may share personal information with authorized professionals, or others with whom customers have provided account/portal access mpermission/rights.  Business Partners: TrustSafe LLC® may share personal information with business partners.  When we share personal information with business partners, it will generally be subject to their privacy policy.  We share information with business partners in the following circumstances: If you express interest in an offer presented to you either by TrustSafe LLC® on behalf of a business partner or by a business partner on behalf of TrustSafe LLC®, you are directing TrustSafe LLC® to provide information about you to that business partner. If you purchase a TrustSafe LLC® product that is bundled with a product offered by one of our business partners, we will share information about you with that business partner. Parties Related to You:  We may provide information about you to someone you know or that you have connected with through our platform.  For instance, we may provide information regarding you that is publicly searchable, or with your authorized contacts, or as a result of your death (subject to proof).    Government Entities: TrustSafe LLC® may share information about customers with government entities to fulfill the products purchased by our customers.  Certain personal information and/or documents acquired through our services after the death of a customer may become public record when they are purchased documents and filed with federal or a state government, or with a court.  For example when litigation requires a copy of a Wills &/or Trust to be filed with the court. Public Disclosures: TrustSafe LLC® may publicly disclose personal information in limited circumstances. We may display testimonials and reviews received through email surveys on our website or other marketing or that are posted to publicly available websites. When you post content in any forum or comment area on our website, these posts may be publicly available.  You should use caution when deciding whether to disclose your personal information in public areas of our website. When we collect publicly available information, we may share that information on our website.  Required by Law: TrustSafe LLC® may disclose personal information as required by law, such as in response to a subpoena or a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal processes.  We may also disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity. Parties Related to TrustSafe LLC®: TrustSafe LLC® may disclose personal information with businesses controlling, controlled by, or under common control with TrustSafe LLC®.  If TrustSafe LLC® is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer consumer data in connection with the associated transactions. How Long We Retain Your Personal Information TrustSafe LLC® retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business. TrustSafe LLC®’s Use of Cookies and Similar Technology, and Your Choices Like all online companies, TrustSafe LLC® uses a range of technologies in connection with your use of our website, mobile application, and when you engage with emails that we send you.  The types of technologies that we may use include cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)), and similar technologies, which for purposes of this Privacy Policy we refer to as “Cookies.” We do not sell our customer’s data and only use Cookies for the following purposes.  Strictly Necessary Cookies: We use Cookies to help our website operate and for security purposes.  Due to the nature of these Cookies, you do not have the ability to opt-out of the use of these Cookies. Performance and Functionality Cookies: We use Cookies to provide enhanced functionality on our website and app, to personalize your experience, to collect information for analytical purposes to help us improve and develop products, and to help us understand how you are engaging with our products.  If you reject these Cookies, the functionality of our website may be impacted, including in ways that may limit your use of our products and services.   User and Authorized Contact Access to Order Information.  TrustSafe LLC® will give you, or anyone listed as an authorized contact for your account, information about your order.  This may include information about the nature and status of your order, the information you provided to process your order, payment information, and contact information.  If you want someone to have access to your order, you must list them as an authorized contact, or they may not obtain such information.  You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by signing into your TrustSafe LLC® account and navigating to the "authorized contacts" section.  We may send a confirmation email to your authorized contact(s) alerting them that they have been added as an authorized contact.  For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will, successor trustees, or additional named individuals authorized by you.  User Access to and Ability to Update Personal Information Online.  You may visit your personal account profile at any time by signing in to your account at www.trustsafellc.com.  On your account, you may: (i) review and update basic information about yourself, (ii) review and update additional information, and (iii) begin new orders.  TrustSafe LLC®’s Security and Identity Verification Practices TrustSafe LLC® is committed to protecting the personal information that we collect and ensuring our products and services are provided in a secure manner.  We have implemented security measures designed to protect the personal information that we maintain.  This includes implementing physical, technical, and administrative safeguards to secure the information we collect, but by also limiting the amount and type of information we collect. We do not collect, store nor maintain social security numbers, nor credit card information. We used double back-up protocol to ensure that data is never lost, and we regularly monitor our systems for possible vulnerabilities and attacks. Regardless of the measures and efforts that TrustSafe LLC® takes to protect personal information, we cannot guarantee absolute protection and security of your personal information.  For instance, when we transmit documents to you via mail delivery services or electronically, there remains the possibility that this information may be misdirected, misdelivered, or intercepted.  We encourage you to take precautions in protecting the information that you share with TrustSafe LLC®.  For example, we encourage you to set strong passwords on your account and avoid sharing your password with anyone.  Where available, we encourage, and may at times require, you to utilize multi-factor authentication to further ensure access to your account is restricted. If you believe that you have discovered a security vulnerability in our website or services, you may let us know at info@trustsafe.uc or call us (623) 226-7335. If you believe that someone has accessed your personal information or that your personal information has been misused, please let us know immediately.. Information for U.S. Residents of States with Comprehensive Privacy Laws. If you are a U.S. resident of a state with a comprehensive privacy law, this section provides information regarding your rights, and TrustSafe LLC®’s responsibilities, regarding your personal information.  Your Rights Certain states have privacy laws that provide consumers with rights regarding their personal information, such as the right to request: Specific information about what information TrustSafe LLC® has collected about you, A copy of your personal information, Corrections to inaccuracies in the personal information TrustSafe LLC® maintains about you, and The deletion of your personal information. These rights are not absolute, and in some circumstances TrustSafe LLC® may not satisfy your request.  For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights.  We may also deny your request when TrustSafe LLC® has the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the information for purposes outlined in this Privacy Policy, or we are legally required to retain your personal information.  If TrustSafe LLC® denies your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision. If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information. How to Submit a Request for Access, Correction, or Deletion of Personal Information If you would like to submit a request about your personal information, we encourage you to do so by emailing us at info@trustsafe.us or by calling us at (623) 226-7335. After we receive your request, we will undertake to verify your email address and may ask you to provide additional information to verify your identity.  TrustSafe LLC® will attempt to verify your identity by asking for information that correlates with what we have previously collected about you.  If this is not possible, TrustSafe LLC® may request you submit additional information for verification, such as may be contained within your profile and/or TrustSafe LLC® customer portal. How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information If TrustSafe LLC® denies a request for personal information, you may submit an appeal of the decision by submitting a written request to Christine Alleman c/o TrustSafe LLC® at 929 W. Sunset Blvd, Bldg 21, Suite 177, St. George UT 84770. . Once an appeal is submitted it will be reviewed and you will be notified of the outcome within 60 days or otherwise contacted for additional information. Selling, Sharing, and Use of Personal Information for Targeted Advertising TrustSafe LLC® does not "sell" customer information for money.  However, we engage in routine online activities with third parties in ways that could be considered a "sharing" of information as defined under applicable law.  If you would like to avoid Targeted Advertising, do not click on any third party website links offered, available or attached to TrustSafe LLC’s® website.